Privacy Policy

1. Introduction

pelbet ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who use the pelbet Platform available at pelbet.co (the "Platform"). This Privacy Policy describes how pelbet collects, processes, stores, shares, and protects your personal information in connection with your use of the Platform and related services.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (the "DPA"), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission of the Philippines (the "NPC"). By registering an account with pelbet or by continuing to use the Platform, you consent to the collection and use of your personal information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, you must not use the pelbet Platform. For questions or concerns relating to this Policy, please contact us at [email protected].

2. Personal Data We Collect

pelbet collects personal data that you provide directly, data generated through your use of the Platform, and data obtained from third parties in limited circumstances. The categories of personal data we collect include:

• Registration Data: Full name, date of birth, gender, nationality, residential address (including city, province, and postal code in the Philippines), mobile number, and email address.
• Identity Verification (KYC) Data: Government-issued photo identification (e.g., Philippine passport, SSS/UMID card, driver's licence, PhilSys national ID), proof of address documents, and selfie photographs for identity matching.
• Financial Data: GCash mobile number, PayMaya account reference, bank account details (BPI, BDO, Metrobank, or other linked banks), transaction histories, deposit and withdrawal records.
• Gaming Activity Data: Game session logs, bet amounts, game outcomes, bonus utilisation, and account balance records.
• Technical Data: IP address, device type, browser type and version, operating system, session duration, referring URLs, and device identifiers.
• Communications Data: Records of your correspondence with pelbet customer support, including live chat transcripts and email exchanges.
• Responsible Gaming Data: Deposit limit settings, self-exclusion requests, and account restriction records.

We collect only the minimum personal data necessary for the purposes described in this Privacy Policy. pelbet does not collect sensitive personal information as defined under the DPA beyond what is strictly required for identity verification and regulatory compliance.

3. How We Use Your Personal Data

pelbet processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your pelbet account, process your login credentials, and enable access to all Platform features.
• Identity Verification and KYC Compliance: To verify your identity, confirm your age eligibility (21+), and comply with PAGCOR anti-money laundering requirements and the Anti-Money Laundering Act of 2001 (AMLA) as amended.
• Transaction Processing: To process GCash, PayMaya, and bank deposits and withdrawals in Philippine Peso accurately and securely.
• Gaming Services: To provide, personalise, and improve the games, sports betting markets, promotions, and other features available on the pelbet Platform.
• Responsible Gaming: To monitor gaming activity, apply deposit limits or self-exclusion restrictions as requested, and proactively identify patterns that may indicate problem gambling behaviour.
• Customer Support: To respond to your queries, resolve disputes, and provide technical assistance.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, account compromise, and other illegal activity.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws, PAGCOR regulations, NPC requirements, and any lawful order from competent government authorities.
• Communications: To send you account notifications, transaction confirmations, and — where you have opted in — promotional messages about pelbet offers and new games. You may opt out of marketing communications at any time via your account settings.

4. Legal Basis for Processing

pelbet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and pelbet (i.e., to provide the gaming services you have registered to access).
• Legal Obligation: Processing is required to comply with applicable Philippine laws and PAGCOR regulatory requirements, including KYC, AML, and data retention obligations.
• Legitimate Interests: Processing is necessary for pelbet's legitimate interests in fraud prevention, platform security, and responsible gaming programme operation, provided such interests are not overridden by your rights and freedoms.
• Consent: For optional processing activities such as direct marketing communications, pelbet relies on your explicit consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

pelbet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with the following categories of recipients for the purposes described in this Policy:

• Game Providers: Third-party gaming software providers (e.g., JILI, PG Soft, Pragmatic Play) receive session tokens and anonymised player IDs necessary to provide their games on the Platform. These providers do not receive your full personal profile.
• Payment Processors: GCash, PayMaya, and banking partners receive the minimum financial data necessary to process your deposits and withdrawals securely.
• KYC and Identity Verification Services: Third-party identity verification providers may receive your KYC documents solely for the purpose of verifying your identity in compliance with PAGCOR requirements.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government bodies as required by law or pursuant to a valid legal order.
• Service Providers: Hosting, cloud infrastructure, analytics, customer support, and security service providers who process data on pelbet's behalf under data processing agreements that bind them to confidentiality and security obligations.

All third parties with whom pelbet shares personal data are contractually required to handle that data securely and only for the specified purpose.

6. Cookies and Tracking Technologies

The pelbet Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and collect analytical data. The categories of cookies used include:

• Strictly Necessary Cookies: Required for the Platform to function. These include session cookies that maintain your login state and security tokens. These cookies cannot be disabled without affecting core Platform functionality.
• Performance and Analytics Cookies: Help pelbet understand how users interact with the Platform, which pages are most visited, and where technical errors occur. Data collected is aggregated and anonymised where possible.
• Functional Cookies: Remember your preferences such as language settings and game lobby view preferences.

You can manage cookie preferences through your browser settings. Blocking strictly necessary cookies may prevent you from logging in or using core Platform features. pelbet does not use cookies to serve third-party advertising on the Platform.

7. Data Retention

pelbet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and regulatory reporting obligations.

• Account Data: Retained for the lifetime of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping and AMLA requirements.
• KYC Documents: Retained for a minimum of five (5) years following the end of the customer relationship, as required under the AMLA and its implementing rules.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer Support Records: Retained for a period of two (2) years following the resolution of the relevant support interaction.
• Technical Logs: Generally retained for ninety (90) days unless required for longer periods in connection with a security investigation or legal proceeding.

Upon the expiry of the applicable retention period, pelbet will securely delete or anonymise your personal data in accordance with its data disposal procedures.

8. Data Security

pelbet implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or device and the pelbet Platform.
• Encryption of sensitive data at rest, including KYC documents and financial records.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Multi-factor authentication requirements for privileged system access.
• Incident response procedures compliant with NPC breach notification requirements.

In the event of a personal data breach that poses a real risk of serious harm, pelbet will notify the National Privacy Commission and affected users in accordance with NPC Circular No. 16-03 and applicable DPA implementing rules within the prescribed timeframe.

9. Your Data Privacy Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pelbet:

• Right to be Informed: To be notified of how your personal data is collected, processed, and used, as set out in this Privacy Policy.
• Right to Access: To request a copy of the personal data pelbet holds about you and information about how it is processed.
• Right to Rectification: To request correction of inaccurate or incomplete personal data. You may update most account information directly via your pelbet account settings.
• Right to Erasure or Blocking: To request deletion or blocking of your personal data where processing is no longer necessary or where you withdraw consent, subject to pelbet's legal retention obligations.
• Right to Object: To object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: To receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: To file a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please submit a written request to [email protected]. pelbet will respond to verified requests within fifteen (15) business days, or within the timeframe prescribed by the NPC where applicable.

10. Children's Privacy

The pelbet Platform is strictly intended for adults aged 21 years and above. pelbet does not knowingly collect personal information from individuals below the age of 21. If pelbet discovers that it has inadvertently collected personal data from a person under the minimum age, that account will be immediately suspended, the data will be deleted, and any funds held will be dealt with in accordance with applicable regulations.

If you are a parent or guardian and believe that a minor has registered on the pelbet Platform, please notify us immediately at [email protected].

11. International Data Transfers

Some of pelbet's service providers, including cloud infrastructure and game content providers, may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to the Philippines, pelbet implements appropriate safeguards such as contractual data processing agreements that impose data protection obligations consistent with the DPA.

By using the pelbet Platform, you acknowledge that your data may be transferred to and processed in countries outside the Philippines for the purposes described in this Privacy Policy, subject always to the safeguards described herein.

12. Third-Party Links

The pelbet Platform may contain links to third-party game providers' content or informational pages. This Privacy Policy applies solely to data collected by pelbet directly through the Platform. pelbet is not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

pelbet reserves the right to update this Privacy Policy at any time to reflect changes in law, regulatory requirements, or Platform operations. When material changes are made, pelbet will notify registered users via the Platform or by email to the registered address on file. The date of the most recent revision is indicated at the top of this page.

Your continued use of the pelbet Platform following the effective date of a revised Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not agree with the changes, you must stop using the Platform and may request account closure.

14. Contact and Data Protection Inquiries

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the pelbet Data Protection team:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights under the Data Privacy Act of 2012 have not been upheld by pelbet.